Take payment and issue the receipt
Pay a bill in cash, by card or split across tenders, understand rounding and change, and print the receipt.
Required permission: pos.sell
Before you begin
- The cart has at least one line.
- You are in an open session.
- For gift card, voucher or store credit payments, see Gift cards, vouchers and store credit.
Steps: pay in one tender
- On the sell screen press PAYMENT (F12). The payment screen shows Balance due and, once you tender more than is due, Change.
- Press the tender button for the method: one button per active payment method (for example Cash, Card). It takes the whole balance.
- For cash with change, use the quick buttons (the balance, 50, 100, 200, 500) instead, for example 100.
- Check that nothing is still owed. Complete sale is enabled only then.
- Press Complete sale.
Steps: split payment
- Press PAYMENT.
- Press a quick cash amount, for example 40.
- Press Card. It takes the remaining balance.
- Press Complete sale.
To correct a mistake, press the x on a paid line to remove it. Back (Esc) returns to the cart.
In the shortcut keys, F9 takes the whole balance in cash and F10 takes it by card.
Worked examples
| Basket | Tenders | Result |
|---|---|---|
| 30.24 | Cash 50.00 | Change 19.76; expected cash rises by 30.24 |
| 63.00 | Card 63.00 | No change; expected cash unchanged |
| 63.00 | Cash 40.00 + Card 23.00 | Expected cash rises by 40.00 only |
Cash rounding
When the profile rounds cash to 0.05, the payable rounds to the nearest 5 fils (half up). The 30.24 basket becomes 30.25: Rounding +0.01 and TOTAL 30.25. VAT stays 1.44. A 10.12 basket rounds to 10.10 (rounding -0.02).
What happens next
- The receipt screen shows the Receipt number (for example
POS01-20261002-000001), Change, and Recorded: Sent when the system has it, or Queued - will sync when you are offline. - The system saves the bill, takes stock out and adds the tenders to the session totals. Only cash adds to the drawer's expected cash, less change given.
- Print / reprint (Ctrl+R) opens the browser print dialog. The first print is recorded as the original; later ones as reprints. New sale clears the screen.
- If the profile requires a fiscal receipt, the bill goes online straight away (never queued). The receipt shows a fiscal status and a Legal ID. A receipt that was not legally issued cannot be printed as compliant: 'The receipt is not legally issued and cannot be printed as compliant.'
Rules that refuse a payment
| Situation | Message |
|---|---|
| Payments below the total | 'The bill is 30.25 and the payments come to 20.00.' |
| Over-payment with no cash tender | 'The overpayment has no cash tender that can give change.' |
| Change given on card | 'Card gives no change.' |
| Stated change too high | 'The stated change is greater than the payment overage.' |
| Over the method's maximum | 'Card takes at most 5000.00.' |
| Method unknown | 'XYZ is not a payment method here.' |
| Method inactive | '<name> is not in use.' |
When a cash tender is also present, change is given on cash.
Good to know
- A bill carries a till-made identifier. If the same bill is sent twice (for example after a network cut) the system returns the first one and does nothing twice.
- Offline, the buttons for QR, gift card, voucher, store credit and customer account are hidden. Cash and card remain.
- The till records a card payment by hand: it does not talk to a card terminal and no authorisation code is stored. Enter the card on your terminal separately.
- Never type card numbers, CVV or PINs anywhere in POS. The system refuses them.
- A completed sale cannot be edited. Use a return or void.