Raise and follow a request
Use My Requests for overtime, loans, letters, air tickets, bank changes and the other request types, and follow the approval timeline.
Before you begin
You hold the requests permission. HR has set the approval steps for each type under Self-service setup > Request workflows.
Raise a request
- Open Employee Self Service > Requests.
- Click New request.
- Pick the type. Each type shows its approval path, for example Loan: Manager review, HR review, Finance review. Leave, Expense claim, Profile change and Document renewal say 'Opens its own page' and take you there.
- Fill in the form for the type (examples below).
- Click Submit.
| Type | Main fields |
|---|---|
| Overtime | Date, Hours (more than 0), Reason |
| Loan | Amount, Monthly installments, Purpose |
| Salary advance | Amount |
| Bank change | Bank, IBAN, Account name, SWIFT / BIC (optional) |
| Air ticket | Destination, Travel date, Take as cash instead |
| Asset | Request (New asset, Report an issue, Replacement, Return), Asset, Details |
| Letter | Letter type, Language, Purpose, Addressed to |
| Training | Course or a description, Why |
| Business trip | Departs, Returns, Estimated cost |
| Add dependent | Name, Relationship, Add to medical insurance |
| Qualification | Kind, Title |
| Resignation | Proposed last working day, Reason |
| Shift swap, Other request | Date and Swap with, or Subject and Details |
The form refuses missing or wrong input, for example 'Enter a positive number.', 'Enter a number.', 'Reason is required.', 'Purpose is required.', 'Enter a valid date.' and 'The trip cannot end before it starts.' An asset you do not hold is refused: 'That asset is not assigned to you.'
Follow it
Open Requests and use the tabs Open, Approved, Rejected and All. Click a row to see the details and the approval timeline. Each step shows who decided and when. The state moves from Manager Review to HR Review to Finance Review to Approved or Completed, depending on the type.
Each approver is notified when it is their turn. If your manager has no login, the step goes to the workspace administrators, never to you.
Cancel
Click Cancel request on a request that is still waiting. A decided request gives 'Only a request still waiting for a decision can be cancelled.' A request that belongs to leave, expenses, profile or renewals says 'Cancel this from its own page.'
What happens next, by type
- Loan. After the last approval a loan is created. Example: AED 6,000 over 12 installments gives 500.00 a month starting next month, with 6,000.00 outstanding. A salary advance of 2,000 gives one installment of 2,000.00.
- Bank change. The new account becomes primary only after the final approval. The old one is retired. The IBAN is stored in capitals without spaces and shown masked, for example AE07••••3456.
- Overtime. The day's overtime is approved up to the hours requested, never more than the attendance record detected.
- Asset return. The assignment is returned today and the asset becomes Available.
- Add dependent and Qualification. They appear on Benefits and My Profile after approval.
- Training with a course. An enrolment is created and shows in Learning.
- Letter. HR approval issues the letter: see Documents, letters and your profile.
Good to know
- Nobody approves their own request: 'You cannot decide your own request.' The request goes to a different approver.
- A rejection must carry a reason, and you are told with the note.
- Requests already in progress keep the steps they started with, even if HR changes the workflow later.
- The IBAN is not format-checked in the portal. Check it carefully before you submit.
- An overtime request for a day where the system found no overtime can still show Approved but pays zero hours. Check Attendance > Calendar first.